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Frequently Asked Questions
Answers to the questions that Powerhouse Carpet Cleaning receives the most.

How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals, just pure, high-pressure steam.

Do you guarantee your work?
Absolutely. Our work is 100% guaranteed and your satisfaction is our number one concern. If you are not happy with the work we've done, please let us know. We will do everything in our power to rectify the problem.

Are you registered with the Better Business Bureau?
We are registered with the Better Business Bureau, as well as many other industry organizations.

Is your staff bonded and insured?
Because your safety and confidence mean so much, we bond and insure our staff.

What Process do you use to clean carpet?
Most of the carpet cleaning we do is the "hot water extraction" method, also known as "steam cleaning" This process is used by about 80% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.

How long does the carpet take to dry?
The normal drying time is anywhere from 2 to 24 hours. With our "Quick Dry" process drying times can be reduced by as much as 50% of normal.

Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted powered equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

Can you get the pet odor out of my carpet?
Pet odor is a very common problem. At Powerhouse Carpet Cleaning we can help you deal with your pet challenges.

The problem with pet odor is that it can be much deeper than it first appears at first. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.

Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.

At Powerhouse Carpet Cleaning we offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Powerhouse Carpet Cleaning we can help you meet those challenges.


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